Carlotti, et al. v. ASUS Computer International, et al.

Case No.: 4:18-cv-03369

United States District Court for the Northern District of California

Extended Warranty - For Model GL502VS Laptops Only

ACI agreed to extend the warranty on all ASUS Rog Strix GL502VS laptops to cover all “Qualifying Repairs” until the later of: (i) three years from the date of purchase; (ii) 90 days from Final Approval; or (iii) 180 days from the date of a prior replacement of the internal power supply and/or power adapter by ASUS (“Extended Warranty”). The “Qualifying Repairs” are replacements of the motherboard and/or AC power adapters as necessary to resolve the Power Defect.

To obtain a Qualifying Repair, then you must contact ACI technical support using the toll-free number 1-888-678-3688, and follow ACI’s instructions for shipping your ASUS Rog Strix GL502VS Laptop to a repair facility for repairs. If ASUS determines that your Rog Strix GL502VS Laptop is entitled to a Qualifying Repair, then ACI will repair it at no charge to you. If ASUS determines that your Rog Strix GL502VS Laptop is not entitled to a Qualifying Repair, and the laptop is not eligible for other repairs under its existing warranty, then ACI will offer to repair the laptop at your expense.

You are entitled to Extended Warranty repairs without filing a Claim Form. Additionally, you can also choose to use the Extended Warranty and separately obtain the Cash Payment or Credit Certificate by filing a Claim Form (or if you quality for an Automatic Credit Certificate).