Carlotti, et al. v. ASUS Computer International, et al.

Case No.: 4:18-cv-03369

United States District Court for the Northern District of California

If you received a personalized notice in the mail or via email with a Notice ID and Confirmation Code, please enter the codes you were provided below.

Please remember to enter the full Notice ID exactly as it appears on your personalized Notice, (i.e. ABC12345678).

You may also use your Submitted Claim ID and Confirmation Code below to log in to edit a previously submitted claim.

OR

If you did not receive a personalized Notice in the mail or via email, click below to complete a Claim Form.

If you do not want to submit the claim form online, and prefer to print the claim form to mail to the Claim Administrator at 1650 Arch Street, Suite 2210, Philadelphia, PA 19103, you can download the Claim Form for Group A/C here and Group B here. Mail claim forms must be postmarked by April 3, 2020.

Before submitting a Claim Form, please confirm whether you are a member of Group A, B or C. Group B members submit a different version of the Claim Form than members of Groups A and C. If you submit an incorrect Claim Form, your Claim may be denied. Please refer to the Notice or FAQ 5 for detailed information about the three membership Groups.

Please select the Claim Form to complete:


Summary of Group Membership
Group Group A Group B Group C
How do I know if I am included? If you (1) have the Laptop Proof of Purchase; (2) purchased the Laptop from the ASUS Website; or (3) registered the Laptop with ASUS prior to the Notice Date of January 10, 2020, as reflected by ASUS’ records. If you sent a customer service request to Defendants about the Power Defect and/or the Overheating Issue prior to March 19, 2019. All other purchasers of the Laptop.
What can I receive? $210 Credit Certificate or $110 Cash Payment $210 Credit Certificate or $110 Cash Payment $105 Credit Certificate or $55 Cash Payment
Do I need to submit a Claim Form to receive benefits? Yes No, unless you choose to receive a Cash Payment instead of the Automatic Credit Certificate. Yes
Am I required to swear that my Laptop had the Power Defect and/or Overheating Issue? Yes No Yes
What information must I provide with my Claim? You must provide your Laptop Serial Number and, if you did not purchase your Laptop directly from the ASUS website or register your Laptop with ASUS prior to the Notice Date of January 10, 2020, you must also provide a Laptop Proof of Purchase. None You must provide your Laptop Serial Number.
Can ASUS inspect my Laptop? Yes, subject to conditions listed here. You may avoid the inspection if you submit a copy of a posting you made on Defendants’ Website, forums, or chat room (collectively, “Postings”) prior to March 19, 2019. No No

ELIGIBILITY AND GENERAL INSTRUCTIONS FOR SUBMITTING A CLAIM - GROUPS A AND C

PLEASE READ THIS ENTIRE CLAIM FORM CAREFULLY. To obtain financial benefits from the Settlement, you are required to complete this Claim Form. Your completed Claim Form can be submitted through this website or mailed to the Claim Administrator at Carlotti v. ASUS Computer International, Inc. Claim Administrator, 1650 Arch Street, Suite 2210, Philadelphia, PA 19103. Your Claim Form must be POSTMARKED BY APRIL 3, 2020 or SUBMITTED ONLINE NO LATER THAN APRIL 3, 2020 at 11:59 p.m., Pacific Time.

You are eligible to submit a Claim to receive a Cash Payment or Credit Certificate under this Settlement if you have purchased any new ASUS Rog Strix GL502VS or GL502VSK laptop (the “Laptops”) from ASUS Computer International or ASUSTeK Computer Inc. (collectively, “Defendants” or “ASUS”) or an authorized ASUS retailer in the United States between May 4, 2014 and November 19, 2019. If you purchased more than one Laptop, you can submit more than one Claim but you must submit a separate Claim Form for each purchase.

Please read the Settlement Notice before you complete and submit this Claim Form. Defined terms (with initial capitals) used in the Notice have the same meaning as set forth in the Settlement Agreement. By submitting this Claim Form, you acknowledge that you have read and understand the Notice and the Settlement Agreement. To receive the most current information and regular updates, please visit this website in the future.

If you fail to timely submit a Claim Form, you may be precluded from receiving settlement benefits. If you are a member of the Class and you do not timely and validly seek to Opt Out of the Class, you will be bound by any judgment entered by the Court approving the Settlement regardless of whether you submit a Claim Form.

The information you provide on this Claim Form will not be disclosed to anyone other than the Court, the Claim Administrator, and the Parties in this case, and will be used only for purposes of administering this Settlement (such as to audit and review a Claim for completeness, truth, and accuracy).

BENEFIT INFORMATION

Cash Payment or Credit Certificate. You may file a Claim to receive a Cash Payment or Credit Certificate under Group A, B, or C as described below. You do not have to submit a Claim Form to obtain repairs under the Extended Warranty. Information regarding the Extended Warranty is provided in Frequently Asked Question 5.

Group A: Group A Class Members may receive a Credit Certificate for $210.00 or a Cash Payment of $110.00. To submit a Group A Claim, you must either (1) provide your Laptop’s Serial Number and have registered your Laptop with Defendants prior to January 10, 2020, as reflected by Defendants’ records; (2) provide your Laptop’s Serial Number and have purchased your Laptop from the ASUS website; or (3) submit a Proof of Purchase, which is a receipt or other documentation from ASUS or a third-party commercial source that reasonably establishes the fact and date of purchase of your Laptop during the Class Period in the United States. You must also complete and submit the information on the Claim Form below.

Group C: Group C Class Members include all Class Members that are not included in Group A and Group B. Group C Class Members may receive a Credit Certificate for $105.00 or a Cash Payment of $55.00. To submit a Group C Claim, you must provide your Laptop’s Serial Number. You must also complete and submit the information on the Claim Form below.

Serial Number. “Serial Number” means the serial number of the Laptop. The following webpage on Defendants’ Website provides information about how to determine the Laptop’s Serial Number: https://www.asus.com/us/support/article/566/.

Inspection. In order to confirm the validity of Claims made under Group A and to protect against fraudulent Claims, Defendants’ have the right to demand a Laptop inspection for Claims made under Group A, subject to the following conditions:

  1. Defendants must conduct the inspection, unless both Defendants and you agree to another party to conduct the inspection.
  2. At the election of Defendants, the inspection must be conducted (1) at your home or business; or (2) at an alternative inspection site, in which case Defendants pay any shipping costs incurred in delivering the Laptop.
  3. The inspection must be conducted within twenty (20) days of Defendants’ demand for the inspection, unless otherwise agreed by you.
  4. Any demand for inspection must be accompanied by instructions informing you of the conditions set forth herein and of the right to refuse the inspection entirely, in which case the claim will be treated as a Group C Claim.

Defendants may not demand to inspect your Laptop if you made a posting regarding the Power Defect or Overheating Issue on the ASUS website, forums, or chat room prior to March 19, 2019 (collectively, “Postings”) and you submit a copy of such Postings with your Claim Form.

Claim Administrator’s Discretion. Claims will be paid only if deemed valid and only after the Court finally approves the Settlement. The Claim Administrator has discretion that will be exercised in good faith to determine whether your Claim Form is complete and valid and whether the Proof of Purchase you submit, where required, is sufficient.

Change of Residence. You are responsible for keeping your contact information up to date with the Claim Administrator. The Claim Administrator will use the email address that you provide on this Claim Form to communicate with you if communication is necessary. If you move, or if your email address or other contact information changes after you submit this Claim Form, please contact the Claim Administrator by email at Info@ASUSLaptopSettlement.com, by mail at Carlotti v. ASUS Computer International, Inc. Claim Administrator, 1650 Arch Street, Suite 2210, Philadelphia, PA 19103 or by telephone at 1-844-263-6122.

ELIGIBILITY AND GENERAL INSTRUCTIONS FOR SUBMITTING A CLAIM - GROUP B

PLEASE READ THIS ENTIRE CLAIM FORM CAREFULLY. You can submit this Group B Claim Form if you purchased a new ASUS Rog Strix GL502VS or GL502VSK laptop (the “Laptops”) from ASUS Computer International or ASUSTeK Computer Inc. (collectively, “Defendants” or “ASUS”) or an authorized ASUS retailer in the United States between May 4, 2014 and November 19, 2019, and you submitted a complaint about the Power Defect and/or Overheating Issue prior to March 19, 2019 to Defendants’ customer service department. Once your Claim Form is deemed valid, you will be eligible to receive a $210 Credit Certificate under this Settlement.

If you want to receive a $110 Cash Payment, rather than a $210 Credit Certificate, then you are required to complete the Claim Form below. If you want to receive the $210 Credit Certificate, which is good toward the future purchase of Defendants’ products, you do not need to complete this Claim Form. Your completed Claim Form can be submitted electronically below or mailed to the Claim Administrator at Carlotti v. ASUS Computer International, Inc. Claim Administrator, 1650 Arch Street, Suite 2210, Philadelphia, PA 19103. Your Claim Form must be POSTMARKED BY APRIL 3, 2020 or SUBMITTED ONLINE NO LATER THAN APRIL 3, 2020 at 11:59 p.m., Pacific Time.

You do not have to submit a Claim Form to obtain repairs under the Extended Warranty. Information regarding the Extended Warranty is provided in Frequently Asked Question 5.

Please read the Settlement Notice before you complete and submit the Claim Form. Defined terms (with initial capitals) used in the Notice have the same meaning as set forth in the Settlement Agreement. By submitting this Claim Form, you acknowledge that you have read and understand the Notice and the Settlement Agreement. To receive the most current information and regular updates, please visit this website in the future.

If you fail to timely submit a Claim Form, you may be precluded from receiving a Cash Payment. If you are a member of the Class and you do not timely and validly seek to Opt Out of the Class, you will be bound by any judgment entered by the Court approving the Settlement regardless of whether you submit a Claim Form.

The information you provide on the Claim Form will not be disclosed to anyone other than the Court, the Claim Administrator, and the Parties in this case, and will be used only for purposes of administering this Settlement (such as to audit and review a claim for completeness, truth, and accuracy).

Claim Administrator’s Discretion. Claims will be paid only if deemed valid and only after the Court finally approves the Settlement. The Claim Administrator has discretion that will be exercised in good faith to determine whether your Claim Form is complete and valid.

Change of Residence. You are responsible for keeping your contact information up to date with the Claim Administrator. The Claim Administrator will use the email address that you provide on this Claim Form to communicate with you if communication is necessary. If you move, or if your email address or other contact information changes after you submit this Claim Form, please contact the Claim Administrator by email at Info@ASUSLaptopSettlement.com, by mail at Carlotti v. ASUS Computer International, Inc. Claim Administrator, 1650 Arch Street, Suite 2210, Philadelphia, PA 19103 or by telephone at 1-844-263-6122.


Class Member Information
* Required Fields

Please select the Class Member Group you belong to:

Submit ONE of the following:

Serial Number Proof of Purchase

If you purchased an ASUS Rog Strix GL502VS or GL502VSK laptop from Defendants or an authorized ASUS retailer between May 4, 2014 and November 19, 2019 in the United States, what is the Serial Number? You are not required to provide a Serial Number if you a Group A Class Member and are providing Proof of Purchase. All Group C Class Members are required to provide a Serial Number.

“Serial Number” means the serial number of the Laptop. Instructions to determine the Laptop’s Serial Number can be found here: https://www.asus.com/us/support/article/566/.

Do you want to receive a $110 Cash Payment or a $210 Credit Certificate good toward the future purchase of Defendants’ products?

Supporting Documentation - Postings

If you are submitting a Claim under Group A, your Claim to receive a Settlement Benefit is subject to Defendants’ right to demand inspection of your Laptop at their cost to verify whether it suffers from the Power Defect and/or Overheating Issue. By selecting to submit a Claim under Group A, you are agreeing to provide your Laptop to Defendants for inspection per the terms discussed above, unless you submit Postings. To provide Postings, upload them below.

Accepted file types are: PDF, TIF, JPG, GIF, PNG. Other file types will be rejected. Please confirm in the grid below that your file has been successfully uploaded.

    Certification under Penalty of Perjury

    By signing below, you are signing under penalty of perjury. Signing under penalty of perjury means that the information you have provided in the Claim Form is true and correct to the best of your knowledge. It is a crime to submit a false Claim Form and sign under penalty of perjury.

    I hereby certify under penalty of perjury that:

    1. My Laptop suffered from the Power Defect and/or the Overheating Issue;
    2. The information provided in this Claim Form is accurate and complete to the best of my knowledge, information, and belief;
    3. The additional documentation information provided to the Claim Administrator to support my Claim is original or else a complete and true copy of the original(s);
    4. I am not (a) a Person who purchased or acquired the Laptop for resale purposes; (b) an employee, principal, legal representative, successor, or and assign of Defendants or their affiliated entities; (c) a government entity; (d) the mediator in this case or any member of his immediate family; nor (e) a judge to whom this Action is assigned, or any member of the judge’s immediate family;
    5. I have not submitted any other Claim for the same purchase and have not authorized any other Person or entity to do so, and know of no other Person or entity having done so on my behalf;
    6. I understand that by not opting out of the Settlement, I have given a complete Release of all Released Claims; and
    7. I understand that Claims will be audited for veracity, accuracy, and fraud. Claims Forms that are not valid and/or illegible can be rejected.
    1. The information provided in this Claim Form is accurate and complete to the best of my knowledge, information, and belief;
    2. I am not (a) a Person who purchased or acquired the Laptop for resale purposes; (b) an employee, principal, legal representative, successor, or and assign of Defendants or their affiliated entities; (c) a government entity; (d) the mediator in this case or any member of his immediate family; nor (e) a judge to whom this Action is assigned, or any member of the judge’s immediate family;
    3. I have not submitted any other Claim for the same purchase and have not authorized any other Person or entity to do so, and know of no other Person or entity having done so on my behalf;
    4. I understand that by not opting out of the Settlement, I have given a complete Release of all Released Claims; and
    5. I understand that Claims will be audited for veracity, accuracy, and fraud. Claims Forms that are not valid and/or illegible can be rejected.

    Your Claim Form has been submitted successfully.

    HOWEVER, it appears one or more of the documents you uploaded were not successfully received. Please see below for which file(s) had errors and log back in to your existing Claim online to re-upload your document(s). Alternatively, you can send your documents with your Submitted Claim ID to the Settlement Administrator by email to: Info@ASUSLaptopSettlement.com.

    Please print this page for your records.

    Your Claim Details

    Submitted Claim ID:
    Confirmation Code:
    You will need the above Submitted Claim ID and Confirmation Code if you would like to edit your Claim at a later time, so please print this page for your records.
    CLAIM INFORMATION
    First Name
    Last Name
    Street Address
    Street Address 2
    City
    State
    Province
    Zip Code
    Postal Code
    Country
    Email Address
    Phone Number
    Signature
    Date

    If you have any questions regarding your Claim, please provide the Submitted Claim ID listed above and email us at Info@ASUSLaptopSettlement.com

    Click here to edit your Claim.